The short version
- We use your location to show bars, events, and posts near you.
- Card details go to Square, our payment processor. We never see or store your full card number.
- Your posts, events, and profile are visible to other Groove users. Your email, address, and payout details are not.
- We don't sell your personal information, and we don't show third-party ads.
- You can delete your account from Settings in the app at any time.
Who we are
Groove Social ("Groove," "we," "us") is a nightlife app for discovering bars, events, and parties near you. It is operated by Groove App LLC, based in Plymouth, Michigan.
This policy covers the Groove iPhone app, the venue and host tools, and this website (together, the "Service").
What we collect
Information you give us
- Account details: your name, email address, and password. If you sign in with Apple or Google, we receive the name and email address those services share with us.
- Profile: profile photo, bio, interests, and any social media accounts you choose to link.
- Content you post: photos, videos, captions, comments, likes, reviews, events you host, and verification updates.
- Messages: direct messages you send and receive in the app.
- Bookings: table reservations and Instant Entry passes you buy, including the guest names you enter so the venue can check them at the door.
- Payout details (venues and hosts only): bank name, account holder name, and account number, used to pay out your earnings.
- Reports and support: content or accounts you report, and anything you send us by email.
Information collected automatically
- Location: with your permission, your device's location while you use the app, so we can show what's happening nearby. You can turn this off in your iPhone's Settings at any time.
- Device and push information: a push notification token for your device, along with basic technical details such as device type and app version.
- Activity: things like the events you join, venues you favorite, accounts you follow or block, and your Groovy Points balance.
- Server logs: our servers record standard information such as IP address and request times, for security and troubleshooting.
Camera, photos, and microphone
Groove asks for access to your camera, photo library, and microphone only so you can take or choose photos and videos to post. We only receive the media you actually choose to upload.
Payments
Payments are processed by Square, by card or Apple Pay. Your card details go straight to Square and are never stored on our servers. We keep a record of each transaction: what you bought, the amount, the fees, and Square's payment reference.
How we use it
- To run the Service: show nearby venues and events, process bookings, deliver messages, and display your posts.
- To send notifications you've opted into, such as event updates, booking confirmations, new messages, and a daily greeting.
- To pay venues and hosts, and to calculate platform fees.
- To keep Groove safe: review reported content, enforce our Terms, and prevent fraud and abuse. Uploaded photos, videos, and text are checked automatically for prohibited content.
- To track and, once available, redeem Groovy Points.
- To answer support requests, and to understand and improve how the Service works.
We don't use your information for third-party advertising, and we don't sell it.
What other people see
Groove is a social app, so some of your information is visible to other users:
- Visible to other users: your name, profile photo, bio, linked social accounts, and the posts, comments, reviews, and events you create. Posts shared "Around Me" are visible to people nearby.
- Visible to the venue: when you book a table or Instant Entry, the venue sees your name, the guest names on the booking, and the booking details.
- Visible to the people you message: your direct messages.
- Never shown to other users: your email address, password, precise location, payment details, and bank details.
How long we keep it
- Groovy Feeds posts are automatically deleted 24 hours after they're posted.
- Your account: when you request deletion, your account is scheduled for removal and permanently deleted after 14 days. Signing back in during those 14 days cancels the request.
- Transaction records are kept for as long as we need them for accounting, tax, refund, and fraud-prevention purposes, even after an account is deleted.
- Messages you've sent may remain visible to the people you sent them to.
Your choices
- Location, camera, photos, microphone, and notifications: turn any of them on or off in your iPhone's Settings. Some features won't work without them.
- Profile and posts: edit or delete them in the app.
- Block or report: block users, or report posts, comments, events, and accounts, from inside the app.
- Delete your account: go to Settings in the app, or email us.
Your privacy rights
Depending on where you live, including California and other U.S. states with privacy laws, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of its sale or sharing for targeted advertising. Groove doesn't sell personal information or share it for targeted advertising.
To make a request, email hello@groove-app.com. We may need to verify your identity first, and we'll respond within the time the law requires. We won't treat you differently for exercising these rights.
Security
We protect your information with measures such as encrypted connections (HTTPS), hashed passwords, and access controls on our admin tools. No system is perfectly secure, though, so we can't guarantee absolute security. Please use a strong, unique password.
Age requirement
Groove is only for people 18 and older, and we don't knowingly collect personal information from anyone under 18. If you think someone under 18 has given us information, contact us and we'll delete it. Entry to bars and anything involving alcohol is subject to the venue's own age rules and the law.
Changes
We may update this policy as Groove changes. When we do, we'll update the date at the top. If a change is significant, we'll also let you know in the app.
Contact us
Questions or requests about your privacy:
hello@groove-app.com
Groove App LLC · 122272 Hillside Dr, Plymouth, MI